Shop Policies

SHIPPING

We ship worldwide.

Orders within Spain, Europe and Worldwide are normally shipped via Correos Express or UPS.

A signature is required on receipt of the package, so please make sure someone will be in to receive it.

Delivery time

All orders are normally shipped from Barcelona within 5-7 working days.

Melarise.com is not responsible for any delay that results from an incorrect address, holidays or by incidents beyond our control. 

Shipping costs

The system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.

Please note that any customs duties and taxes for overseas orders are the buyer’s responsibility to pay.

Returns

If, for whatever reason, the customer is dissatisfied with a product bought directly from Melarise.com, the purchase may be exchanged or returned. Specially produced items are however not eligible for return.

To return or exchange an item, please email us with your order number, details of the item to be returned, and the reason for its return. The customer must inform Melarise.com within 7 days of their intention to return the item. The package must then be shipped within a further 14 days. All shipping costs, duties and taxes have to be paid by sender.

Melarise Embroidery

Carrer Milans 3, 1-2-B

08002 Barcelona

Spain

All returned items must arrive unused and in the original packaging. Upon receipt of the items, a full refund will be made – the shipping costs are not refundable– within 30 days.